Contact
Talk to us
We are available from Monday to Friday to answer your questions,
about an order, your routine, or a chair at the salon.
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What do you need?
Four ways in. Pick the one closest to your question and you'll reach the
right person faster.
Orders & shipping
Order status, tracking, returns and exchanges.
Email customer service
Product advice
Not sure which ritual fits your hair? Our team will read your routine and recommend.
Take the hair quiz
Salon appointments
Cutting, color and treatment at 19 East 62nd Street.
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Press & wholesale
Media requests, partnerships and stockist enquiries.
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Write to the team
Fill in the form and we'll come back to you within one business day. The more you tell us about your hair and your routine, the better the answer.
Monday to Friday, 9:00 am to 6:00 pm ET
19 East 62nd Street,
FL2 New York, NY 10065
Come see us
19 East 62nd Street
A boutique townhouse on the Upper East Side, between Madison and Fifth Avenue.
New York, NY 10065 Getting here
Two blocks from the N, R and W at Fifth Avenue / 59th Street, and a short walk from the F at Lexington / 63rd. Second floor, ring the salon and take the elevator up.
Get directionsBefore you write
Answered already
We answer emails Monday to Friday, usually within one business day. Messages sent over the weekend are answered on Monday.
You'll receive a tracking link by email as soon as your parcel ships. If it hasn't arrived, write to us with your order number and we'll trace it.
Yes. Our satisfaction guarantee covers opened products. If you don't love your results, contact us and we'll arrange the return.
Free shipping applies to US orders over $75. For international enquiries, email us and we'll confirm what's possible for your country.
Availability with Stephen is limited. Call the salon at +1 (212) 421-0100 and the team will let you know about his book.